Terms of Service

Terms & Conditions

Welcome to the website of Becky Rodrigues ("we", "our", "us").

By accessing this website, purchasing a product, enrolling in a course, attending a workshop or using any of our services, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use this website or purchase our products or services.


1. About Us

This website is owned and operated by Rebecca Rodrigues.

Contact:
Email: info@rebeccarodrigues.co.uk
Website: www.rebeccarodrigues.co.uk


2. Our Products & Services

We provide educational products and services including, but not limited to:

  • Digital courses

  • Live online workshops

  • Masterclasses

  • Memberships or group programmes

  • Downloadable resources

  • Training

  • Professional consultation

  • Psychotherapy and coaching services (where separately agreed)

Each product or service may have additional information provided at the point of purchase.


3. Educational Purpose

Unless expressly stated otherwise, all digital products, workshops and programmes are provided for educational and informational purposes only.

They are intended to support learning and personal development and should not be considered psychotherapy, counselling, psychological treatment, medical advice or crisis support.

Purchasing a course or programme does not create a therapist-client relationship.


4. Eligibility

By purchasing from us, you confirm that:

  • You are at least 18 years of age.

  • The information you provide is accurate.

  • You have the legal capacity to enter into a binding agreement.


5. Payments

All prices are displayed in GBP unless otherwise stated.

Payment must be made in full before access is granted unless a payment plan has been agreed.

If using a payment plan:

  • Payments must be made on the agreed dates.

  • Missed payments may result in suspension of access until payment is received.

  • You remain responsible for the full balance unless otherwise agreed in writing.


6. Refunds

Please read this Refund Policy carefully before purchasing any of my products or services.

6.1 Digital Courses, Workshops & Downloadable Products

Due to the nature of digital products, all sales are generally final.

Once you have been granted access to a digital course, workshop recording, downloadable resource or other digital content, refunds are not available except where required by applicable consumer law.

By purchasing a digital product and accessing it immediately, you acknowledge that:

  • You request immediate access to the digital content.

  • You understand that this means your statutory 14-day cancellation right may no longer apply once access has begun.

  • You consent to immediate delivery of the digital content.

If you choose not to access the product after purchase, this does not entitle you to a refund.


6.2 Live Online Workshops & Masterclasses

If a live workshop or masterclass includes access to a replay, it will be treated as a digital product once access has been provided and refunds will generally not be available.

If a live event is cancelled by Becky Rodrigues, you will be offered either:

  • A full refund; or

  • A transfer to a future event, where applicable.


6.3 Group Programmes

Where payment is made for a live group programme, refunds are not available once the programme has started, except where required by law.

If you are paying by instalments, you remain responsible for completing all agreed payments unless otherwise agreed in writing.


6.4 One-to-One Therapy, Coaching & Consultation

Separate cancellation terms apply to individual appointments and will be outlined in your client agreement before your first session.


6.5 Exceptional Circumstances

I understand that unexpected situations can arise.

Refund requests outside this policy may be considered at my discretion, but I am under no obligation to provide a refund where the product or service has already been delivered.


6.6 Technical Issues

If you experience difficulty accessing your purchase, please contact me as soon as possible.

I will make every reasonable effort to resolve genuine technical issues promptly.

Technical difficulties alone do not automatically entitle you to a refund where access can be restored.


6.7 Chargebacks

If you have any concerns about your purchase, please contact me first so I have the opportunity to resolve the issue.

Initiating a chargeback without first attempting to resolve the matter may result in suspension of access to your purchased products while the matter is investigated.


7. Access to Digital Products

Where lifetime access is advertised, this means access for the lifetime of the product while it continues to be offered by our business.

We reserve the right to update, improve or discontinue products where necessary.

Reasonable notice will be provided wherever possible.


8. Intellectual Property

All materials provided remain the intellectual property of Becky Rodrigues.

This includes, but is not limited to:

  • Videos

  • Worksheets

  • PDFs

  • Workbooks

  • Audio recordings

  • Course content

  • Frameworks

  • Written materials

  • Graphics

  • Branding

These materials are licensed for your personal use only.

You may not:

  • Copy

  • Reproduce

  • Share

  • Upload

  • Record

  • Distribute

  • Sell

  • Teach from

  • Modify

any part of the materials without prior written permission.


9. Community Guidelines

Where a programme includes a private community or live sessions, participants agree to:

  • Treat others with kindness and respect.

  • Maintain confidentiality regarding other participants' personal information and experiences.

  • Avoid abusive, discriminatory or offensive behaviour.

  • Refrain from promoting unrelated businesses or services without permission.

We reserve the right to remove access to community spaces where behaviour breaches these guidelines.


10. Participant Responsibility

You are responsible for how you choose to use the information provided within our courses and programmes.

No guarantees are made regarding individual outcomes or results.

Personal growth depends upon many factors, including your own engagement, circumstances and application of the material.


11. Mental Health & Wellbeing

Some topics discussed within our educational programmes may explore emotions, relationships, trauma, anxiety, overwhelm or personal experiences.

Please participate at a pace that feels appropriate for you.

If you become distressed or require personalised support, you should seek assistance from an appropriately qualified healthcare professional.

If you are experiencing a mental health crisis or believe you may be at immediate risk of harm, please contact your GP, local emergency services or appropriate crisis support immediately.


12. Website Use

You agree not to:

  • Use this website unlawfully.

  • Attempt to gain unauthorised access to systems.

  • Upload malicious software.

  • Copy website content without permission.

  • Interfere with the operation of the website.


13. External Links

Our website may contain links to third-party websites.

We are not responsible for the content, security or privacy practices of external websites.


14. Limitation of Liability

To the fullest extent permitted by law, Becky Rodrigues shall not be liable for any indirect, incidental or consequential loss arising from the use of this website, our educational materials or digital products.

Nothing within these Terms excludes liability where it cannot legally be excluded under UK law.


15. Changes to Products

We may update course content, pricing, delivery methods or programme materials to improve the learning experience.

These changes do not materially reduce the value of products already purchased.


16. Changes to These Terms

We may amend these Terms & Conditions from time to time.

The latest version will always be available on our website.


17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.


Contact

If you have any questions about these Terms & Conditions, please contact:

Rebecca Rodrigues

Email: info@rebeccarodrigues.co.uk